Return Policy

Thank you for shopping with The Stranded Thread! We want you to be completely satisfied with your purchase. Because each item is made to order and often customized, returns are not accepted unless the product arrives incorrect (based on the customer’s original order) or has a quality issue on our end. If an item is defective, damaged, or not made as specified, we're always happy to make it right.

Made-to-Order Items

Since our products are made-to-order with a production time of 7-9 business days, we carefully craft each item specifically for you. Please review your order carefully before completing your purchase.

How to Initiate a Return

To start a return or exchange, please contact us at 'machaela@thestrandedthread.com' or 'wendy@thestrandedthread.com' with your order number and reason for return.

If you have any questions about our return policy, please don't hesitate to reach out.